Did you know? December 2016

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Happy Holidays from ITS
We wish each of you a safe and joyful holiday season and a happy and prosperous New Year!

We’ve got some special tidbits for you in this holiday edition of the ITS Did You Know! Find out about:

·        Prepping for Winter Break
·        Phishing Emails
·        Free Copy of Microsoft Office
·        ITS Quick Help Sessions
·        Support Availability During the Break

Need to Contact Tech Support?
···
Online:
http://techsupport.sanjac.edu

By Email:
TechSupport@sjcd.edu

By Phone:
Off-Campus: 281-998-6137
On-Campus: x6137
Prepping for Winter Break
Before Heading Out for the Holidays…

Every San Jacinto College employee that is assigned a laptop is responsible for the security of that laptop; this responsibility is heightened when traveling or otherwise away from the office. Those of you with assigned laptops who are planning to take them with you during the break, please be sure to keep them secured when not in use! Helpful tips on keeping your laptop secured are available on the ITS website.

Phishing Emails
If you will be checking your email during the holiday break, please stay alert of any phishing emails that may arrive in your inbox. We will never ask for your username and password details in an e-mail or by phone. If you receive a suspicious email, please report it by using the junk email reporting tool or forward the email to TechSupport@sjcd.edu.

Free Copy of Microsoft Office
Are you buying a new computer for the holidays and need Microsoft Office? San Jacinto College employees can download and install Microsoft Office for FREE! This software can be installed on up to five Windows PC, Mac OS, and mobile devices. You can use Office for free as long as you remain an active employee with the college. To learn more and find out how to download and install Microsoft Office, please visit the ITS website.

ITS Quick Help Sessions
Starting the week of January 9th, 2017, ITS will have techs available to assist faculty and staff with general IT-related questions. Our techs can assist with questions such as:
·        How to enter a service ticket?
·        How to obtain media training?
·        How to set up Office 365 employee email on a personal mobile device?
·        How to access your San Jac computer remotely?
·        How to access and use Tech Support Online?

In addition, each month an IT Security Awareness topic will be featured.
Our weekly Quick Help sessions will be as follows:
Campus:
South
S-12.214
Every Tuesday
12 pm – 4 pm

Central
C-1.219
Every Wednesday
12 pm – 4 pm

North
N-2.207
Every Thursday
12 pm – 4 pm

District
A2.201
Every Thursday
12 pm – 4 pm

We look forward to seeing you there!

Support Availability
Technical Support (x6137)
Tech Support will be providing on-call emergency support from 8:00AM to 5:00PM everyday throughout the Winter Break. Their office will be closed on Christmas Eve, Christmas Day, and New Year’s Day. On-Call emergency support means that ITS will be available to address any unexpected emergency issues (i.e., system outages) that may arise during the break.

Blackboard Support (x2084)
Due to the Winter Mini, Blackboard Support will be closed from December 22nd through January 2nd. Normal hours of operation will resume on Tuesday, January 3rd, 2017.

For additional support, employees and students are encouraged to check out Tech Support Online, which is available 24/7. Simply visit the SJC Homepage at http://www.sanjac.edu, click on My San Jac, and click the Tech Support link to access the site!

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