Frequently Asked Questions
Office 365 FAQs for San Jacinto College
How much space do I have for my inbox?
All users will have 50GB of space for email.
Can I access my email from home or off-campus?
Absolutely! You can access your San Jacinto College email account from home or anywhere you have internet connection. Visit Email at San Jacinto College for more details.
Is there training available?
Employees wishing to learn more about Office 365, can come to one of the ITS Quick Help sessions offered weekly at each campus. “How-To” documents are available on our Training Resources page.
What features are in the Office 365 Outlook Web App?
The Outlook Web App (OWA) allows you to interact with your email and calendar more like you do in your desktop/laptop client. Documentation on how to use the new OWA is posted on the Training Resources page.
What if I already have an Office 365 account?
Use your San Jacinto College provided Office 365 account for college-related work and activities. If you have a personal Office 365 account, you may continue using it in addition to the account provided by the College.
What if I use an email client other than Outlook?
If you do not use Outlook as your email client, you will need to contact Tech Support to have your email set up to correctly.
Where can I read more about the Public Information Act (PIA) in regards to email in personal accounts or devices?
To learn more about PIA, please visit the following website: https://www.texasattorneygeneral.gov/files/og/publicinfo_hb.pdf
Can I use Office 365 on my mobile device (e.g., iPhone or iPad)?
Office 365 is compatible with a variety of mobile platforms; such as Windows, iPhone, and Android. For compatibility information, visit Microsoft’s System Requirements for Office page. For installation information, visit the College’s information page on installing Microsoft Office.
General Office 365 FAQs – Collected from Office 365 at Microsoft.com
What is the difference between Office and Office 365?
Office is productivity software (including Word, PowerPoint, Excel, Outlook, and OneNote) that is installed on your desktop or laptop computer. Office 365 is an online subscription service that provides email, shared calendars, the ability to create and edit documents online, instant messaging, web conferencing, a public website for your business, and internal team sites—all accessible anywhere from nearly any device.
Customers with Office 2010 installed on their computer can quickly configure their software to work with Office 365. These users can easily retrieve, edit and save Office docs in the Office 365 cloud, co-author docs in real-time with others, quickly initiate PC-to-PC calls, instant messages and web conferences with others.
What is the cloud?
“The cloud” is a friendly way of describing web-based computing services that are hosted outside of your organization. When you use cloud-based services, your IT infrastructure resides off your property (off-premises), and is maintained by a third party (hosted), instead of residing on a server at your home or business (on-premises) that you maintain. With Office 365, for example, information storage, computation, and software are located and managed remotely on servers owned by Microsoft. Many services you use every day are a part of the cloud—everything from web-based email to mobile banking and online photo storage. Because this infrastructure is located online or “in the cloud,” you can access it virtually anywhere, from a PC, tablet, smartphone, or other device with an Internet connection.
What are the Office 365 system requirements?
Computers running Windows 7 SP1 or Mac OSX 10.10 or newer should have no problem running Office 365. Visit Microsoft’s System Requirements for Office page for specific details under “Office 365 plans for business, education, and government.”
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