Frequently Asked Questions

Office 365 FAQs for San Jacinto College

How much space do I have for my inbox?
All users will have 50GB of space for email.
Can I access my email from home or off-campus?
Absolutely! You can access your San Jacinto College email account from home or anywhere you have internet connection. Visit Email at San Jacinto College for more details.
Is there training available?
Employees wishing to learn more about Office 365, can come to one of the ITS Quick Help sessions offered weekly at each campus. “How-To” documents are available on our Training Resources page.
What features are in the Office 365 Outlook Web App?
The Outlook Web App (OWA) allows you to interact with your email and calendar more like you do in your desktop/laptop client. Documentation on how to use the new OWA is posted on the Training Resources page.
What if I already have an Office 365 account?
Use your San Jacinto College provided Office 365 account for college-related work and activities. If you have a personal Office 365 account, you may continue using it in addition to the account provided by the College.
What if I use an email client other than Outlook?
If you do not use Outlook as your email client, you will need to contact Tech Support to have your email set up to correctly.
Where can I read more about the Public Information Act (PIA) in regards to email in personal accounts or devices?
To learn more about PIA, please visit the following website:
Can I use Office 365 on my mobile device (e.g., iPhone or iPad)?
Office 365 is compatible with a variety of mobile platforms; such as Windows, iPhone, and Android. For compatibility information, visit Microsoft’s System Requirements for Office page. For installation information, visit the College’s information page on installing Microsoft Office.

General Office 365 FAQs – Collected from Office 365 at

What is the difference between Office and Office 365?
Office is productivity software (including Word, PowerPoint, Excel, Outlook, and OneNote) that is installed on your desktop or laptop computer. Office 365 is an online subscription service that provides email, shared calendars, the ability to create and edit documents online, instant messaging, web conferencing, a public website for your business, and internal team sites—all accessible anywhere from nearly any device.
Customers with Office 2010 installed on their computer can quickly configure their software to work with Office 365. These users can easily retrieve, edit and save Office docs in the Office 365 cloud, co-author docs in real-time with others, quickly initiate PC-to-PC calls, instant messages and web conferences with others.
What is the cloud?
“The cloud” is a friendly way of describing web-based computing services that are hosted outside of your organization. When you use cloud-based services, your IT infrastructure resides off your property (off-premises), and is maintained by a third party (hosted), instead of residing on a server at your home or business (on-premises) that you maintain. With Office 365, for example, information storage, computation, and software are located and managed remotely on servers owned by Microsoft. Many services you use every day are a part of the cloud—everything from web-based email to mobile banking and online photo storage. Because this infrastructure is located online or “in the cloud,” you can access it virtually anywhere, from a PC, tablet, smartphone, or other device with an Internet connection.
What are the Office 365 system requirements?
Computers running Windows 7 SP1 or Mac OSX 10.10 or newer should have no problem running Office 365. Visit Microsoft’s System Requirements for Office page for specific details under “Office 365 plans for business, education, and government.”

Have a question you don’t see listed here? Post it in the comments below and we’ll get an answer back to you as soon as possible!

16 Comments on “Frequently Asked Questions

  1. How do I know if my personal folders were created on my local hard drive? And, exactly what does that mean? I don’t want to lose any of my folders.
    Thank you.
    Debbie Westmoreland

    • Good Morning Ms. Westmoreland,
      If you would like to find out if you have personal folders on your hard drive, please click on File in the upper-left hand corner of Outlook. Next, click on Account Settings. Then, click on Account Settings again. With the Account Settings dialog box open, click on the Data Files tab. Here, you will be able to see if you have any .pst files on your hard drive. For example: c:\users\firstname.lastname\exchange\mypersonalfolder.pst
      A Personal Folders file (.pst) is an Outlook data file that stores your messages and other items on your computer. This is the most common file in which information in Outlook is saved by home users or in organizations. Your items can also be moved or archived to an Outlook Data File (.pst). Because a .pst file is kept on your computer, it is not subject to mailbox size limits on the mail server. By moving items to a .pst file on your computer, you can free up storage space in the mailbox on your mail server.
      The .pst files will not be lost during the migration. Worst-case scenario, you may need to add the .pst files back to your Outlook but we will have instructions on how to accomplish this on our Training Resources page shortly.

    • Good Afternoon Dr. Ivins,
      Office 365 email became available the morning of Tuesday, May 26th. You should be able to log into your account now. Please let me know if you’re encountering any difficulties.
      Thank you,
      Norberto Valladares

    • Good Afternoon,
      A copy of the email should be in your Sent Items folder. Once you find the email, please click Forward. You’ll now be able to send the previously sent email in a new email. Please let me know if you need further assistance.
      Thank you,
      Norberto Valladares

    • Hello Rosa. You should be able to still do this in Outlook. Please give me a few minutes to come up with a set of instructions for you. I’ll email the instructions to you shortly.
      Thank you,

  2. How long is my Office 365 subscription good for? Does it end at the end of a semester or when I graduate?

    • Hello Susan. If you are a student here at San Jacinto College, your subscription is good until you either graduate or leave the College.

  3. I am new to dual credit and logged in to my email using the birthdate as the password as instructed and now I cannot get back on using the same password and it won’t let me change my password either. It says I need administrator help.

    • Hello Aden. To log into your O365 email account you will use your DOB or your SOS password. If you wish to change it, please go to and log in with your G# and SOS password. Once you change your password, your new password will be used for SOS, Bb, and Office 365.

  4. I just enrolled and paid for my classes. I then checked for my new student email, and I couldn’t seem to log in. How long does it take to get my automatically generated email after I’ve enrolled?

    • Hello Madison. Great question. It takes 24 hours before you are able to log into your O365 account. Please give it at least a full day after you submitted payment and try again. If you need further assistance, please contact Tech Support at 281-998-6137.

  5. I downloaded Microsoft office to my computer because it was required and now it’s telling me that I can’t edit on my computer I can only view the document. What is going on? I would have thought if my computer wasn’t going to work I would have been told ahead of time so I could make different arrangements.

    • Good morning Paige. If you have not done so already, please contact Tech Support at 281-998-6137. Thanks!

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