Common Blackboard Questions/Issues for Students

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Below are some of the most commonly reported issues or questions we receive regarding Blackboard. Please feel free to review the following data as the solution to an issue you are currently experiencing may be listed here.
If none of the solutions below apply or if you’ve followed provided steps to no avail, you may submit a request for assistance to the Blackboard Support Office at 281-542-2084 or via email at BbSupport@sjcd.edu.


I cannot logon to Blackboard using my Student ID (G#) and password. What do I do?
I cannot see all the courses in which I am enrolled. What do I do?
I had computer problems in the middle of an exam and now I’m locked out. What do I do?
What is the best way to get help when the Blackboard Office is closed?


I cannot logon to Blackboard using my Student ID (G#) and password. What do I do?

Your password for Blackboard should be the same password used for accessing the SOS system. Verify that you are using the correct G# and your SOS password and try again. If you are unable to log in, visit the SOS login page at http://www.sanjac.edu/soslogin and verify that you are able to log in to SOS.

  • If you ARE able to log into SOS, but not Blackboard, please be aware that it typically takes up to 24 hours for Blackboard accounts to generate after a student has registered and paid. If you have not yet registered/paid or if you just recently did so, you may need to wait until the following day for access. If it has been more than one day since you registered/paid and still cannot log in, please contact the Blackboard Support Office for assistance.
  • If you ARE NOT able to log into SOS, please try resetting your password using the Password Self-Service System. Once your SOS password has been reset, you can use the new password to access both SOS and Blackboard.

NOTE: Students that are also employed at San Jacinto College will log into Blackboard with their College employee (network) password. Please contact Tech Support at 281-998-6137 should you need assistance with this password.

I cannot see all the courses in which I am enrolled. What do I do?

Students who are registered through San Jacinto College for an online course are not required to register for the course through Blackboard. Once a student has successfully registered and paid for a course, it will automatically be added to the student’s roster.
Courses may not appear in the My Courses module in Blackboard for a few reasons:

  • The instructor has not yet published the course for student view (most common reason).
  • The student has not yet successfully registered and paid for the course.
  • There may be an issue with the student’s enrollment.
  • The student may have a hold on his/her record.

If you are registered for a course, but it is still not displaying in Blackboard after the first day of class, please contact your instructor for assistance. He/she will be able to tell you if the course has been published for student view or when to expect it to become available for access.
If the instructor reports that the course is published for student view, but you are still unable to see it, please contact any campus Admissions Office for assistance. An Admissions Advisor can review your account to ensure that there are no holds or blocks that may be preventing you from accessing the course in Blackboard.
If, after verifying that the course is published and determining there are no holds or blocks on your record, you are still experiencing difficulties accessing the course, please submit a request to Blackboard Support for further assistance. One of our analysts can review your account to determine the issue and have it corrected.

I had computer problems in the middle of an exam and now I’m locked out. What do I do?

Quite frequently, when a test is created in Blackboard, the exam properties are set to only allow a student access to the exam one time. As a result, if you are kicked out of the exam for any reason, you will not be able to access the test to complete it until it is unlocked by the instructor.
If this occurs, contact your instructor immediately for assistance. You may also contact Blackboard Support or Tech Support to report the issue; however, please be aware that only your instructor will be able to reset the exam for you.
A student may be kicked out of an exam for a variety of reasons; such as a disruption in Internet service or a technical error. Students can help minimize this frequency of this occurring by following a variety of guidelines and steps before taking an exam. For more information, please see Best Practices for Blackboard Exams.

What is the best way to get help when the Blackboard Office is closed?

  • This website is a great place to start.  It includes such topics as how to submit assignments and how to take tests, among many others.
  • There is a playlist ready for you to learn about Blackboard in Hoonuit.
  • You also have resources that are built into your courses, so be sure to look for those.  Click on the Student Bb training link in the course menu.