How to: Resolve USB-C Cable Issues

How to Resolve:

  • USB-C Cable is not lighting up
  • Keyboard, mouse, monitor(s), and/or mouse are not working properly

Troubleshooting Steps:

  • Unplug the power cable from the docking station
  • Unplug USB-C cable from laptop
  • Leave unplugged for one minute
  • After waiting a minute, plug in the power cable to the docking station
  • Plug USB-C cable to the laptop
  • After waiting approximately 45 seconds, your monitor will display correctly.

Should these steps not resolve the issue you are having, please contact Tech Support.
Phone: x6137 (on-campus) or 281-998-6137 (off-campus)
Submit a ticket online:


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