Avaya Phone System Upgrade

Subject:                      Avaya Phone System Upgrade
Who it affects:          All Telephone Users
Our technicians will be performing an upgrade of our Avaya telephone system on Saturday, May 20th, 2017.  This upgrade will provide new options to users, including how we can better utilize voicemail.
During this upgrade, it will be necessary that our phone system be unavailable from 1:00pm to 5:00pm.  During this time, all college phone lines will be unavailable, including voicemail.
** Please note this outage will not affect emergency “blue” phones, alarms, elevator phones, cellular phones and/or radio communications for college first responders. **
Any voicemails on user telephones will not be transferred with this upgrade.  If users have any critical voicemails, they will need to contact the Help Desk to enter a ticket prior to the outage.  It is recommended that users do this before 12 Noon on Friday, May 12th.
After the upgrade, your voicemail password will be reset to the default password of “TEXAS” (83927). You will need to login to your voicemail on Monday, May 22nd, and create a new 4 digit passcode for your use.  It is imperative that you do this when you come in Monday morning, to avoid any issues with your password reset. The minimum password is 4 digits, but can be 5 or more depending on the user preference for security.  Please defer to techsupport.sanjac.edu for helpful guides on “Accessing voicemail from your office telephone” and home.
This upgrade will bring exciting capabilities that include sending voicemails to users O365 email and more.  We will send a follow-up announcement once the upgrade is complete, outlining details on this process.  Additionally, we would like to thank you for the opportunity to serve you as we bring technology that we feel will be a welcomed addition to our clients.
If you have any questions regarding this announcement, please contact Tech Support.
Our contact information is:
On-Campus: ext. 6137
Off-Campus: 281-998-6137
Date Announced:  Monday, May 8, 2017


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