ITS- Did You Know?

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WHAT IS?

San Jacinto College ITS Help Desk
ITS’ Help Desk provides a first point of contact for all employees and students in need of support regarding college technology. The Help Desk answers many questions at first contact and routes any calls requiring further assistance to the appropriate area within the college. They respond to a variety of inquiries such as:
·         Employee SJC Network & Banner password reset
·         Network connectivity
·         Classroom technology
·         Student email and password resets for students
·         SJC SSL VPN
·         Office 365 email (employees and students)
·         Banner and other Enterprise applications
·         Local and network printers
·         Support for SJC issued computers

August 2014 – June 2015 Help Desk Call Stats
·         Number of Inbound Calls to Help Desk (x6137): 46,591
·         ACD (Automatic Call Distributors) Calls Assisted by Help Desk Team: 32,905
o    21,067 of those calls were general inquiries (excluding password resets and classroom emergencies)
·         Number of Callers who Listened to the Help Desk FAQ’s: 19,024
o    FAQ 1 (SOS Password Resets): 11,170
o    FAQ 2 (Office 365 Assistance): 5,362
o    FAQ 3 (Network Connections): 2,995

The ITS Help Desk hours of operation during the summer are as follows:
Monday – Thursday from 7 am – 10 pm and on Fridays from 7 am – 5 pm.
They can be reached at x6137 or 281-998-6137.

HOW TO:

Set Employee Address List as Default
As an employee, you may have noticed that when looking through the Address Book in your Outlook-client, you see everyone in the SJCD cloud, including students. If you would like to set your Address Book to only show SJC Employees, please click here for step-by-step instructions.

Ignore All Email Messages in a Conversation
You can keep unwanted conversations out of your Inbox by using the Ignore Conversation feature. Ignore Conversation removes all messages related to the conversation that you select, and moves future messages in the conversation directly to your Deleted Items folder.

You might know a conversation by the term email thread. A conversation is the complete set of email messages from the first message through all responses. The messages of a conversation have the same subject.

For example, when you send a message to someone and then they reply back, a conversation results. In many conversations, there might be many replies back and forth. Multiple people might reply to different messages in the conversation. To keep unwanted conversations out of your Inbox, click here for step-by-step instructions using the Ignore Conversation feature.

WHAT’S NEW:

Not Anymore
San Jacinto College recently purchased Not Anymore to comply with the Campus SaVE Act. The Campus Sexual Violence Elimination (SaVE) Act is a federal mandate that increases transparency about incidents of sexual misconduct on college campuses. The Campus SaVE Act expands reporting, response, and prevention education requirements around incidents of domestic violence, dating violence, sexual assault, and stalking.

Not Anymore is a one hour, online, and interactive educational program designed to educate students about consent, sexual assault, alcohol use, dating violence, domestic violence, stalking, healthy relationships, and bystander intervention.

All currently enrolled students are encouraged to complete the program by accessing the Not Anymore link in SOS under the Student Concerns tab.

Should you have any questions regarding this training, you or students are encouraged to contact your campus Educational Planning and Counseling Office (Central x1014, North x2317, South x3444). For technical issues, please contact the Help Desk at x6137.

ITS Quick Help
ITS is currently hosting Quick Help Sessions on all three campuses. Techs are available to assist faculty and staff with general IT-related questions. We can assist with questions such as:
·        How to enter a service ticket?
·        How to obtain media training?
·        How to set up Office 365 email on a personal mobile device?
·        How to access your San Jac computer remotely?
·        How to access and use Tech Support Online?

Our weekly Quick Help sessions are as follows:
South
S-6.152
Every Tuesday
12 pm – 4 pm
Central
C-1.219
Every Wednesday
12 pm – 4 pm
North
N-2.207
Every Thursday
12 pm – 4 pm

TECHIE LINGO:

Screen Resolution
(a.k.a., Display Resolution, Display Size, or just Resolution)

You’ve probably heard this term knocked around a few times when discussing your computer or laptop’s display screen. Simply put, this term refers to the amount of pixels used to display an image or screen. Pixels are nothing more than tiny dots that are typically too small to see (instead they blend together to create an image). All images on your computer screen are composed of these dots.

Screen resolutions come in a wide array of ranges; from 800×600 to 1600×1200 and up. These numbers essentially refer to the number of pixels used to create the display (for example, 800×600 means there are 800 pixels in a single row with 600 rows total on the screen). The more pixels used (or the higher the resolution), the more you can use on the screen, and, in most cases, the crisper the display appears.

Despite higher resolutions producing a cleaner picture, many people still prefer a smaller resolution. This is due to higher resolutions often resulting in icons and programs appearing smaller on the screen, making them more difficult to read.

TECHNOLOGY FACTS:

Demographics of Key Social Networking Platforms

Facebook
According to the Pew Research Center, 71% of online American adults use Facebook, a proportion unchanged from August 2013. Usage among seniors continues to increase. Some 56% of internet users ages 65 and older now use Facebook, up from 45% who did so in late 2013 and 35% who did so in late 2012. Women are also particularly likely to use Facebook compared with men, a trend that continues from prior years.
Facebook users also have a wide variety of friends on the network:
·         93% of Facebook users say they are Facebook friends with family members other than parents or children
·         91% say they are Facebook friends with current friends
·         87% say they are connected to friends from the past, such as high school or college classmates
·         58% say they are connected to work colleagues
·         45% say they are Facebook friends with their parents
·         43% say they are connected with their children on Facebook

Twitter
Some 23% of online adults currently use Twitter, a statistically significant increase compared with the 18% who did so in August 2013. Twitter is particularly popular among those under 50 and the college-educated. Compared with late 2013, the service has seen significant increases among a number of demographic groups: men, whites, those ages 65 and older, and those who live in households with an annual household income of $50,000 or more, college graduates, and urbanites.

Instagram
Some 26% of online adults use Instagram, up from 17% in late 2013. Almost every demographic group saw a significant increase in the proportion of users. Most notably, 53% of young adults ages 18-29 now use the service, compared with 37% who did so in 2013. Besides young adults, women are particularly likely to be on Instagram, along with Hispanics and African-Americans, and those who live in urban or suburban environments.

To continue reading, please click here.

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please e-mail Tech Support your suggestions.

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