Blog Archives

VoIP Tip: The #1 Troubleshooting Step for Your Telephone

Because the VoIP system used at San Jacinto College is network-based, it’s possible that some employees may experience connection issues following a campus-wide power outage. Once power is restored, users may come across issues such as a missing dial tone

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VoIP Tip: The #1 Troubleshooting Step for Your Telephone

Because the VoIP system used at San Jacinto College is network-based, it’s possible that some employees may experience connection issues following a campus-wide power outage. Once power is restored, users may come across issues such as a missing dial tone

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SanJac ITS Helps Equip Transportation Center

  This past summer, SanJac Information Technology Services (ITS) helped to equip the new Transportation Center located on the central campus. Members of Technology Facilities and Construction, Infrastructure, Desktop Support, and Customer Care all pitched in to equip the Transportation

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HTTP Authentication LIBWWW-UNKNOWN Error

Following the network outage that occurred over the past week, many employees may have noticed an error message on their telephone displaying the following: This error typically occurs due to all VoIP telephones across the College attempting to reconnect to

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Available Telephone Accessories

San Jacinto College employees are welcome to purchase additional accessories for their VoIP telephone. Items available include corded headsets, wireless headsets, longer handset cables, and wall mount kits.

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VoIP How-Tos Available at Tech Support Online

Have questions regarding how to complete various tasks on the new VoIP phones? ITS has published a variety of documents that provide step-by-step instructions on how to manage calls and configure your phone to your liking. Topics available include:

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Kudos: VoIP Implementation

From Linda Pennington, I recently met with a group of individuals from the North Campus that included personnel from the Vice President for Learning’s Office and Division Operations Managers to discuss the new Telephone Service Request form.

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Kudos: Phones

From Bill Raffetto and Debbie Westmoreland, Brian, I wanted to thank you for your patience and help this morning with our phones. Thanks to you we are now in good shape. I appreciate your willingness to go the extra step.   

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Kudos: Phones

From Nelson Carter I know you’ve all been busy with the phone system and we wanted to take a minute and thank you for your work on that.

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Kudos: Phone System

From Ginger Lambert, Great job on the new phones everybody.  Everything new takes time to work out.  You are all doing a fantastic job and should be very proud of yourselves.  I know it is a lot of work and

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