Blog Archives

Turning Send All Calls Feature On or Off

If you have a SendAll softkey available on your telephone, you can quickly and easily turn this feature on or off by completing the following steps: Press the Phone button to ensure you are on the main screen. Select the SendAll softkey. When this feature is …

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VoIP Tip: The #1 Troubleshooting Step for Your Telephone

Because the VoIP system used at San Jacinto College is network-based, it’s possible that some employees may experience connection issues following a campus-wide power outage. Once power is restored, users may come across issues such as a missing dial tone …

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HTTP Authentication LIBWWW-UNKNOWN Error

Following the network outage that occurred over the past week, many employees may have noticed an error message on their telephone displaying the following: This error typically occurs due to all VoIP telephones across the College attempting to reconnect to …

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Available Telephone Accessories

San Jacinto College employees are welcome to purchase additional accessories for their VoIP telephone. Items available include corded headsets, wireless headsets, longer handset cables, and wall mount kits.

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VoIP How-Tos Available at Tech Support Online

Have questions regarding how to complete various tasks on the new VoIP phones? ITS has published a variety of documents that provide step-by-step instructions on how to manage calls and configure your phone to your liking. Topics available include:

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Kudos: VoIP Implementation

From Linda Pennington, I recently met with a group of individuals from the North Campus that included personnel from the Vice President for Learning’s Office and Division Operations Managers to discuss the new Telephone Service Request form.

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Kudos: Phones

From Nelson Carter I know you’ve all been busy with the phone system and we wanted to take a minute and thank you for your work on that.

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Kudos: Phone System

From Ginger Lambert, Great job on the new phones everybody.  Everything new takes time to work out.  You are all doing a fantastic job and should be very proud of yourselves.  I know it is a lot of work and …

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