Hours of Operation

<<< Return to Support Page

Information Technology Services provides on-site, telephone, and web-based support for all employees and students of San Jacinto College. ITS hours of operation are:

Online Support Times

Day Support Times
Seven Days a Week:Including Christmas Eve, Christmas Day, New Years Day, Thanksgiving Day, Other Public Holidays, Minis, and College Closure 24/7 access to self-service and web-based support request submission service. www.sanjac.edu/rightanswers

Telephone Support Times

**Automated FAQs designed to answer the College’s most common support questions are available 24/7.

Office Support Times
Help Desk Support Monday-Thursday: 7:00 AM – 10:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday & Sunday: Closed
Contact Center Monday-Thursday: 7:00 AM – 7:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday & Sunday: Closed
Christmas Eve, Christmas Day, New Years Day, and Thanksgiving Day Tech Support voicemail service available. Next working day response.
Other public holidays, Winter Mini, and College closure (i.e., inclement weather) 8:00 AM to 5:00 PM (On-Call Emergency Support)

On-Site ILC Open Lab, Audio/Visual, Computer & Printer Support

Location Support Times
Central Campus Monday-Friday: 6:45 AM – 9:30 PM
Saturday: 7:45 am – 4:30 PM
Sunday: Closed
North Campus Monday-Thursday: 6:30 AM – 9:30 PM
Friday: 6:30 AM – 4:30 PM
Saturday: 7:30 AM – 12:00 PM
Sunday: Closed
South Campus Monday-Thursday: 6:45 AM – 9:45 PM
Friday: 6:45 AM – 4:45 PM
Saturday: 6:45 AM – 12:45 PM
Sunday: Closed
Christmas Eve, Christmas Day, New Years Day, and Thanksgiving Day Tech Support voicemail service available. Response to all voicemails provided on next working day.
Other public holidays, Minis, and College closure (i.e., inclement weather) 8:00 AM-5:00 PM (On-Call Emergency Support)

Onsite Lv2 Desktop  & Printer Support Times

Day Support Times
Monday – Friday 8:00 AM – 5:00 PM
5:00 PM – 10:00 PM (On-Call Emergency Support)
Saturday & Sunday Closed
Christmas Eve, Christmas Day, New Years Day, and Thanksgiving Day Tech Support voicemail service available. Next working day response.
Other public holidays, Minis, and College closure (i.e., inclement weather) 8:00 AM to 5:00 PM (On-Call Emergency Support)

College-Wide System Support Times

Day Support Times
Monday – Friday 8:00 AM – 5:00 PM
5:00 PM – 12:00 AM (On-Call Emergency Support)
Saturday 8:00 AM – 5:00 PM (On-Call Emergency Support)
Sunday 12:00 PM – 5:00 PM (On-Call Emergency Support)
Christmas Eve, Christmas Day, New Years Day, and Thanksgiving Day Tech Support voicemail service available. Next working day response.
Other public holidays, Minis, and College closure (i.e., inclement weather) 8:00 AM to 5:00 PM (On-Call Emergency Support)