Blog Archives

Turning Send All Calls Feature On or Off

If you have a SendAll softkey available on your telephone, you can quickly and easily turn this feature on or off by completing the following steps: Press the Phone button to ensure you are on the main screen. Select the SendAll softkey. When this feature is …

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How to: Resolve USB-C Cable Issues

How to Resolve: USB-C Cable is not lighting up Keyboard, mouse, monitor(s), and/or mouse are not working properly Troubleshooting Steps: Unplug the power cable from the docking station Unplug USB-C cable from laptop Leave unplugged for one minute After waiting …

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Forwarding Voicemail Messages to Email

SJC Employees now have the ability to have their voicemail messages sent directly to their email. This feature allows you to see who called (caller’s telephone number or extension), date and time they called, the length of the voicemail message, …

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Banner Maintenance Scheduled Outage

Subject: Banner Maintenance Scheduled Outage Starting: Saturday, Oct. 20, 2018 at 6 a.m. Ending: Sunday, Oct. 21, 2018 by 6 a.m. Who it affects: All Banner and SOS Users Details: This Saturday, Oct. 20, at 6 a.m., Banner and SOS will …

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Banner Maintenance Scheduled Outage

Subject: Banner Maintenance Scheduled Outage Starting: Saturday, Sept. 22, 2018 at 6 a.m. Ending: Sunday, Sept. 23, 2018 by 6 a.m. Who it affects: All Banner and SOS Users Details: This Saturday, Sept. 22, at 6 a.m., Banner and SOS will …

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Microsoft Portal Slowness

Subject:                     Microsoft Portal Slowness Who it affects:         Microsoft Portal Users Details: There is an issue affecting all Microsoft O365 customers that appears as intermittent slowness or connectivity issues impacting the ability to login into the Microsoft Portal page https://portal.office.com.   At …

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Banner Year End Closing

Subject:                      Banner Year End Closing Who it affects:           All SJC Employees Starting:                     Friday, August 31st at NOON Ending:                       Saturday, September 1st at 1:00 a.m. As part of the business process of the College, the Business Office cannot have any transactions …

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Office 365 Advanced Threat Protection (ATP)

As part of our ongoing cybersecurity initiative to protect the College’s network, infrastructure, and clients from malware and unsafe links, Office 365 Advanced Threat Protection (ATP) will be enabled for all SJC Employees on (date TBA). ATP analyzes incoming email …

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Change Default “Reply All” to “Reply” (Outlook on the Web)

By default, the reply settings in Outlook on the Web is “reply all”. This may cause users to inadvertently reply to all users in an email thread when they intended to reply just to the sender. To reply or forward …

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How to: Update Your Outlook 365 Photo

All photos in the Outlook 365 email database are fed from the SJC ID badge system. ITS will run a onetime bulk data load that will pull all employee photos from the ID badge system into Outlook 365. New employees …

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