Last year, Microsoft added a new feature for Office 365 customers that helps filter low-priority email called “Clutter.” Clutter is similar to an anti-spam filter as it moves less important email (based on your reading habits) into a ‘Clutter’ folder, where such emails can be ignored or reviewed later. Most of the mail going into the folder should be bulk mail (advertisements) and messages from mailing lists, however, we recommend that you check your Clutter folder on a regular basis as it may contain legitimate email.
If you see a message that was sent to Clutter by mistake, please take the following steps to remedy this
- Right-click the message
- Choose Move to inbox or
- Drag the email from the Clutter folder and drop it in your inbox.
If you wish to disable the Clutter feature, you can do so by following the steps outlined in the following document: How to Turn Off the Clutter Feature
If you have any questions regarding this announcement, please send your inquiries to the Customer Care Department at ITS.CustomerCare@sjcd.edu.
Date Announced: Friday, April 29, 2016