Upcoming San Jacinto College Password Changes

Starting the morning of April 20th, all San Jacinto College employees will receive a prompt when logging into their workstation that their College network password has expired. At that time, you will need to create a password that meets the new complexity requirements.

What can employees expect?
• New passwords will need to be at least eight characters long and meet three of the four additional requirements: one number, one special character, one lower-case letter, and/or one upper-case letter.
• A network account will be locked for three minutes after five consecutive bad login attempts.
• Passwords will expire at six month intervals. A reminder 14 days in advance will be issued.
• May not use any of your prior 5 passwords.
• Passwords for Banner, Success Factors, and SOAR (online job application only) will not be affected by this change at this time.

Employees who will not be on-campus or will be working remotely on April 20th, can create a new password on that day from any location with internet access. The following document, How to Reset Your Network Password (Remote Users), will be able to assist you through this process.

As part of this process, you need to register in the Password Self-Service tool available at www.sanjac.edu/password. By registering your account, you will be able to reset your network password online should you forget it or through the new credential manager feature that will be available on your workstation.
How to Set Up Your Security Questions
How to Reset Your SJC Network Password (Online)
How to Reset Your SJC Network Password (Windows)

Employees needing assistance are highly encouraged to contact the ITS Help Desk (x6137), stop by one of our ITS Quick Help Sessions, or speak to someone at the ILC Open Lab Help Desk.

If you have any questions regarding this announcement, please send your inquiries to the Customer Care Department at ITS.CustomerCare@sjcd.edu.

Date Announced: Wednesday, April 13, 2016


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2 comments on “Upcoming San Jacinto College Password Changes
  1. C says:

    Okay, so the password change is real, not related to this phishing attempt?

    Email: ”
    Alert: Phishing Attempt
    8:40 AM

    Description: Description: C:\Temp\ITS-Logo.png

    Informational Announcement

    Subject: Alert: Phishing Attempt

    Who it affects: All SJC Employees


    You may receive phone calls, emails or texts that are scams.

    Please treat any unsolicited phone calls or emails with skepticism. When in doubt call the Help Desk.

    The phishing scam currently received by the College is as follows:

    Welcome to sjcd edu

    Wednesday, 20 April 2016

    Update Your sjcd.edu email Account
    To Avoid Being Suspended

    Click Here To Update Your Email Account

    Thank You
    SECURITY Department


    We will never ask for your username and password details in an e-mail or by phone.

    It is also a violation of the College’s IT security policy to surrender your username and password details in this manner.

    Cybercriminals will use your account details to take control of your e-mail account or computer system in order to gain information. Do not provide any personal information.

    Please stay alert and aware. We will send announcements anytime an attempt is received.

    If you receive other suspicious e-mails or calls that we have not addressed, please contact Tech Support.

    Our contact information is:


    On-Campus: ext. 6137

    Off-Campus: 281-998-6137

    Thank you for your help.

    Date Announced: Wednesday, April 20, 2016

    • Norberto.Valladares says:

      Good Afternoon. Today, all San Jacinto College employees were asked to create a new password that met the new complexity requirements. Unfortunately, we were also hit with a phishing attempt this morning as well. The emails you received from ITS Customer Care last week are legitimate. Please let me know if I can be of any further assistance.

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