Kudos: ITS Help Desk Support

From Holly Morrison:
(In response to an email from a San Jacinto College student – see below)

Good Morning Deana [Rouse],

I thought you should have the below e-mail for Norberto’s file. I would like to add that he does outstanding work in assisting any IT problems within my department. I hope that his contributions are recognized and he is well rewarded.


Holly Morrison
Coordinator, Enrollment Services
San Jacinto College, Central Campus


From Chris Walsh:

Maria [Mata],
Thank you so very much for all of your time and consideration this morning.  I spoke with an equally considerate and gracious professional in your IT Department by the name of Norberto [Valladares], and he walked me through the resetting of my password to access the SOS Login system.  We also worked through your attached instructions on how to review my Unofficial Transcript and how to view my Degree Analysis.  This was extremely helpful and so very informative and allowed me to see what I was doing some 35+ years ago!!
Again, thank you so much for your help and patience, teaching this “Old Dog” a few new tricks today!! 
Please pass this email of “Gratitude” along to your Supervisor, because they need to know what type of outstanding professional they have working for them!! 

Dr. Christopher J. Walsh
Student – San Jacinto College


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