Instructional Innovation and Support

As of September 1, 2019, the San Jacinto College Educational Technology Division became the Instructional Innovation and Support Division. This rebranding is a recognition of the broader focus of support provided by our division and staff.

Instructional Innovation and Support (IIS) will continue to provide services in the following areas: Blackboard support, distance learning, instructional design, course development, media production, instructional copyright, OpenBooks, and general topics in the field of educational technology.

As part of the transition, we are in the process of launching a new web presence. In the coming weeks you will begin to see changes in our resource links, social media, training materials,  contact information. This  blog site will remain available throughout our transition, however, new content will be launched on the new IIS site.

To access the new site, head over to If you are following us on social media, continue to follow us for more information about the re-branding and upcoming events we have scheduled.

SJC Blackboard Informational Announcement: Post-Maintenance Window Updates

SUBJECT: Post maintenance update

WHO IT AFFECTS: All Blackboard Users


Update on Blackboard Maintenance:

As part of the effort to make continuous improvement we have done a review of the maintenance that was completed on our Blackboard production environment.  While we are pleased to announce that the upgrade went well, and after making some adjustments suggested by various users (thank you all for your feedback!), we have found the following three issues that we want to bring to your attention:

  1. It has been reported that changing the order of content items or columns in the gradebook is not functioning properly post upgrade.  Users were reporting that they were experiencing the same issue in IE and Chrome.  It was discovered that many of the computers on campus are still running an old version of Chrome and that updating Chrome will fix the problem.  To determine which version of Chrome you have click on the three vertical dots in the top right corner of browser just below the X you would click on to exit.  Next click HELP and then select “About Google Chrome.”  You want version 63.0.3239.132 or higher.  If you have an older version of Chrome you will need to put in a request with Tech Support ( to have yours updated.
  2. It was discovered that doing a course copy has resulted in the name of the course that is being copied into is changing to the name of the course that is being copied from.  If you have done a course copy check to make sure that the name hasn’t changed.  If the name has changed please let us know at Blackboard Support, and we will change it back for you.  The official statement from Blackboard regarding this issue is as follows: “The status of the Known Issue associated with your case has been updated to Pending Release to show that we have confirmed this is a bug that is planned to be fixed in a specific future release of Learn, but that release is not yet available.”
  3. Some users have reported that when they login to Blackboard they are unable to see the course menu on the left side of the screen.  This is due to responsive web design used in the new version of Blackboard.  To fix this issue in Chrome, click on the three vertical dots on the top right of your screen and reduce the zoom until the menu no longer disappears.  For more information on this issue see

Blackboard Support Team

San Jacinto College – Educational Technology

8060 Spencer Hwy. | C.1-218| Pasadena, TX 77505

On-Campus:  2084

Off-Campus:  281.542.2084