SJC Blackboard Informational Announcement: Post-Maintenance Window Updates

SUBJECT: Post maintenance update

WHO IT AFFECTS: All Blackboard Users


Update on Blackboard Maintenance:

As part of the effort to make continuous improvement we have done a review of the maintenance that was completed on our Blackboard production environment.  While we are pleased to announce that the upgrade went well, and after making some adjustments suggested by various users (thank you all for your feedback!), we have found the following three issues that we want to bring to your attention:

  1. It has been reported that changing the order of content items or columns in the gradebook is not functioning properly post upgrade.  Users were reporting that they were experiencing the same issue in IE and Chrome.  It was discovered that many of the computers on campus are still running an old version of Chrome and that updating Chrome will fix the problem.  To determine which version of Chrome you have click on the three vertical dots in the top right corner of browser just below the X you would click on to exit.  Next click HELP and then select “About Google Chrome.”  You want version 63.0.3239.132 or higher.  If you have an older version of Chrome you will need to put in a request with Tech Support ( to have yours updated.
  2. It was discovered that doing a course copy has resulted in the name of the course that is being copied into is changing to the name of the course that is being copied from.  If you have done a course copy check to make sure that the name hasn’t changed.  If the name has changed please let us know at Blackboard Support, and we will change it back for you.  The official statement from Blackboard regarding this issue is as follows: “The status of the Known Issue associated with your case has been updated to Pending Release to show that we have confirmed this is a bug that is planned to be fixed in a specific future release of Learn, but that release is not yet available.”
  3. Some users have reported that when they login to Blackboard they are unable to see the course menu on the left side of the screen.  This is due to responsive web design used in the new version of Blackboard.  To fix this issue in Chrome, click on the three vertical dots on the top right of your screen and reduce the zoom until the menu no longer disappears.  For more information on this issue see

Blackboard Support Team

San Jacinto College – Educational Technology

8060 Spencer Hwy. | C.1-218| Pasadena, TX 77505

On-Campus:  2084

Off-Campus:  281.542.2084



Technology is changing. This change is not just in the computer we use for work, the cellphone we carry, or the car we drive, but also in the resources available for use by our students. If you have recently been visited by a publisher representative, you have no doubt heard about their online resources that can include everything from digital text to a repository of activities students can take advantage of to practice their newly learned knowledge and skills. In addition, the ready access to online videos and text provides a wealth of information at our fingertips. But what does this really mean for you and your students?

With the increase of digital content, faculty should consider issues associated with accessibility, FERPA, data security, and integration and compatibility with SJC systems. Each of these carries a list of questions and concerns to consider and to make a difference in students successfully using the content. The answers
can also make a difference in the College remaining in compliance with external expectations for some issues.

SJC has created the Technology Accessibility Review Committee (TARC) to support faculty during the adoption of course materials. This is a committee comprised of representatives including faculty,
Educational Technology, Accessibility Services, Information Technology Services, the Registrar’s Office, and Marketing. The role of this group is to review the areas mentioned above, not to review the content of the proposed materials. The goal is to make sure these considerations are addressed prior to final adoption and to work with the faculty to address any issues or concerns that may arise. This allows the faculty to have course materials that are accessible to support the students when classes begin.

The Course Materials Adoption Guidelines have been updated to include TARC and provide information on how to submit course materials. This document can be found on The Exchange, he College’s internal website. If you have any questions, send an email to